Privacy Policy

Who We Are

Market Lou LLC operates in Louisville, Kentucky. Our registered address is 13651 Aragon Way, Louisville, KY 40245. For any questions about privacy, please contact us at Aaron@marketlou.com or call 502-321-8025.

Information We Collect

We collect the following personal information from users who voluntarily submit it through our online contact forms:

• Name
• Phone Number
• Email Address
• Vehicle Make, Model, Year
• Vehicle Photos

How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Send appointment reminders via SMS and email
• Provide relevant marketing messages (only if you explicitly opt-in)

We never share your information with third parties.

Data Security

We take your privacy and security seriously. Your data is protected by encryption, stored on secure servers, and is only accessible by authorized personnel. We consistently review and update our practices to maintain the highest data security standards.

Data Retention

Your personal information is retained for seven (7) years, after which it is securely deleted. You can request deletion of your personal data at any time by contacting us.

Marketing and Communication

If you opt-in to marketing communications, you can expect:

• Up to one marketing message per week via SMS or email.
• Multiple SMS notifications related to your appointment (typically sent at 9 am on the day of the appointment, one hour prior, and upon completion).

You can easily opt-out:

• SMS: Reply STOP
• Email: Use the provided unsubscribe link

Cookies and Analytics

We use Google Analytics to monitor site traffic and enhance user experience. We do not use cookies beyond this scope.

Your Rights

You have the right to:

• Access, update, or delete your information
• Opt-out of marketing at any time